Our "What's My Size" button found on most product pages, will help you select the correct size by entering or measuring some body dimensions. Alternatively you can use the size chart found under the "More Size Info" link on the product page.

If you need further help, please feel free to contact our customer support.

Sure, please get in touch with us when you desire more information about a product. Our customer service agents are always here to help you

At WALLIEN we take pride in the unique models we design. That’s why we almost never reproduce our products and they’re only released once on the website. Occasionally, some sold-out products and sizes are restocked. Please sign up for our newsletter to stay up to date! We will announce all restocking and new collections there first.

It can take up to 2 hours after you have placed your order, for you to receive the confirmation e-mail. Please also check your spam inbox.
If the payment has been processed and you haven’t received a confirmation after two hours, please get in touch with our customer service.

Once an order is placed we instantly process your order to ensure the quickest delivery possible.
However, if you wish to cancel your order, please contact us immediately. We will look into the status of your order and if it hasn’t been picked yet, we are usually able to cancel it for you.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order. If you want to modify your order please contact our Customer Service asap and we will look into the status of your order and see if a modification if possible.

Once you have placed your order, you will receive a confirmation by email. We will then start to process your order as soon as possible. When the order is ready for shipment, you will receive an email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

You can pay for your order with the following options:

Credit Card (Visa, MasterCard, American Express)
PayPal

Did you get the notification ‘Payment failed’ after you went through the payment procedure? There are a few solutions: delete your cookies and cache data, use a different browser or use a different payment method. If this doesn’t solve the problem, please contact our customer service.

Has the purchase amount been deducted from your bank account, yet the website says that the order failed? Please contact our customer services as soon as possible, so we can start processing your order. Please send us a screenshot of the payment and we will send you the product!

Your invoice is always included in the shipping confirmation e-mail. If you can’t find the invoice, please contact our customer service so we can send it to you.

VAT is Value Added Tax, which are the taxes paid on top of the value from the sale of products or services.

Both customers inside and outside the EU pay VAT on their purchases. If you purchase from within the EU the VAT is included in the price of our products. If you purchase from another country, you will have to pay this in the form of our import duties.

We offer delivery only within Australia. Shipping within Australia is free of charge for orders over AUD 70,-. For other orders a flat fee of AUD 9.99 is charged during checkout. 

If you would like to have your products shipped outside Australia, please visit our worldwide website: WALLIEN.com.

Your order will be processed on the same day if it was completed before 8:15 am Australian Eastern Standard Time. Please note that we do not process orders on weekends and national holidays.

Your order is shipped with Australia Post eParcel from our Sydney warehouse.

The transit time is 1-3 days within Sydney, Melbourne and Brisbane and 3-10 days outside the metro.

If placing an order outside Australia then custom charges may apply. 

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order. If you want to modify your order please contact our Customer Service asap and we will look into the status of your order and see if a modification if possible.

Please note that the delivery of your package may be delayed once you make modifications to the order.

In order to process all orders quickly, we immediately send all orders to our warehouse to be picked, packaged and shipped. Once your order has been paid and processed, it is no longer possible to change the order. If you want to modify your order please contact our Customer Service asap and we will look into the status of your order and see if a modification if possible.

Please note that the delivery of your package may be delayed once you make modifications to the order.

Always check the tracking link you received via e-mail. It might be possible that the estimated delivery time has changed, or that you accidentally filled in the wrong address.

Is the delivery address correct and the estimated delivery time unchanged? Then please check your mail to see if you received a note from the shipping company. The package may have been delivered to your neighbours or your delivery window may have been rescheduled.

In case there is an issue with the delivery of your order or your parcel has not been delivered, please get in touch with our customer support. We will look into the whereabouts of your parcel to ensure a quick delivery.

Our returns policy allows you to return or exchange products within 30 days of receiving them. You can open the package and check the contents. Apparel should be returned unused, unwashed and with all labels and hygiene stickers still attached. Apparel that does not meet this criteria cannot be refunded.

You can start your exchange or return here http://returns.wallien.com

Please enter your order number and e-mail that you have used when placing the order. If you'd like to exchange you order, please indicate what product and size you would like to receive. After entering your details, you will receive further return instructions through email.

Please note that return costs are NOT covered by WALLIEN. 

If you requested an exchange, we will ship out your order once your return has been processed in our warehouse.

If you have requested a refund we will process the refund within 3-4 days after your return has been processed in or warehouse. We always refund your money to original payment method. Please note that your bank can also take some time to process the refund.

We will inform you by email once we have:
- Received your return
- Processed your refund
- Shipped out your new order (for an exchange)

PLEASE NOTE THE FOLLOWING:
Although we strive to process your return within 3-4 days, it can take up to 3 weeks for your return to be processed.All returns are sent back to our PO Box address.

When tracking the return, the delivered status that you see is an indication that the parcel has arrived at Australian Post. Once Australian Post receives the returned parcel, there is a series of processes they follow before the return is actually delivered to us. Unfortunately, we don't have any control over this process and are subject to the Australian Post processing times.

It can take up to 2 weeks or more for us to receive it for processing.Once they arrive we generally try to process the returns through the system the day we receive them.

PLEASE NOTE THE FOLLOWING:
Although we strive to process your return within 3-4 days, it can take up to 3 weeks for your return to be processed.

All returns are sent back to our PO Box address.When tracking the return, the delivered status that you see is an indication that the parcel has arrived at Australian Post. Once Australian Post receives the returned parcel, there is a series of processes they follow before the return is actually delivered to us. Unfortunately, we don't have any control over this process and are subject to the Australian Post processing times.

It can take up to 2 weeks or more for us to receive it for processing.Once they arrive we generally try to process the returns through the system the day we receive them.

If you requested an exchange, we will ship out your order once your return has been processed in our warehouse.

If you have requested a refund we will process the refund within 3-4 days after your return has been processed in or warehouse.

We always refund your money to original payment method. Please note that your bank can also take some time to process the refund.

We will inform you by email once we have:
- Received your return
- Processed your refund
- Shipped out your new order (for an exchange)