FREE SHIPPING on all orders in Australia 🇦🇺

FAQ

Products and Size

What size should I get?

Can you give more information about specific product?

The item I want is out of stock. Will it be restocked?

Orders

I have not received an order confirmation. Why not?

Can I cancel my order?

I have changed my mind. Is it still possible to modify my order?

What is the current status of my order?

Payments

What are the available payment methods?

My payment has failed. What should I do?

Where can I find my invoice?

Do I have to pay customs or import duties?

Shipping

Where do you deliver / what are the shipping cost / transit time?

I filled in the wrong address. What can I do?

Can I change the shipping address of my order?

Why has my order not been delivered?

Did you receive my return?

Returns

What is you return policy?

How can I return my product?

When do I receive my refund?

What are the cost to return an item?

Contact

How can I contact WALLIEN?